IZZI helps tour companies manage and allocate their guides in a more efficient way. The tour guide talent pool offers access to thousands of registered and licensed tour guides.
Travel companies struggle with having reliable sources of local tour guides and maintaining their talent pools. Effectively matching guides to correct tours, coordinating details and taking change requests is an everyday paint point for organizers.
The challenge was finding a way to get licensed guide profiles saved into system, building a system that could match tour jobs with multiple guides and help the guides reply to jobs in an efficient way.
We ran a discovery project starting with task analysis workshops to identify all the possible users of the platform, their current tasks and our matching solutions. We progressed quickly into low fidelity wireframing stages to define screens needed based on mapped user flows. We tested and looped back for iterations of the information architecture and updated the wireframes and prototypes accordingly.
The solution resulted in the 7 Peaks prototyping an interactive online booking system for agencies to create tour bookings and select preferred guides. The booking system allows agencies to capture and publish specific requirements about their tour packages, enabling guides to reply to jobs with more context and relevance.
A guide application was prototyped to demonstrate how guides in the talent pool would register, become verified, and respond to advertised jobs. They can quickly accept and reject jobs, or be timed out giving other guides a chance to reply.
We handed over UX documentation, wireframes and interactive prototypes that enabled IZZI to present their product and start making plans for development. This is a fairly short project that we now offer as a ‘Kick started discovery’, helping clients turn ideas into buildable services.
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7 Peaks Software
2nd floor, 185 Dhammalert Building
Sukhumvit Soi 13, Khlong Toei, Klongtoey Nua